Acknowledgments

All orders are acknowledged via fax or e-mail within 1 business day of receipt.

Virtual Paper Proof

FREE! We do not charge for virtual paper proofs. All orders are subject to proof approval prior to production. Exact repeat orders are not proofed unless specifically requested on PO. Please waive proof on rush orders. If a proof is requested on a rush order, the order will ship out 48 hours from proof approval.

Imprint Color Change

Please call factory for details and availability.

Artwork Instructions

We accept PDF, DOC, JPG, TIF, AI and EPS format. Please specify the PO# in the subject line. For 2 color imprints, please provide PMS#. We do not charge for PMS color matches on 2 color imprints.

Send us the logo, high or low resolution, color or grayscale, and we will convert it to black and white vector art at NO CHARGE. Ad copy will be typeset based on your specifications. If no typeset requests are specified. We will typeset at our discretion for best layout.

Cancellations

All cancellations MUST be sent via fax or e-mail and acknowledged by factory. A cancellation fee will be assessed only in the event work has been performed.

Combination Orders

When 2 or more different styles are selected with the same artwork, only 1 setup charge will apply. However, the minimum for each style must be the catalog minimum. If an order is below the minimum quantity required, a Less Than Minimum charge of $25(d) will be applied for each style below the minimum requirement.

Co-Op Programs

We offer a full range of co-op programs. Please call factory for details.

Pantone Color Matching

Pantone color matching is available to be imprinted on most items in the catalog. Please provide a PMS # with your purchase order. There is a $12(g) PMS charge. We cannot guarantee a 100% match. Also, please note that PMS color matches may fluctuate slightly on repeat orders.

Production Time

Unless otherwise specified by each item, most orders ship within 5 business days from art approval. We offer 24, 48 & 72 hour RUSH service. Please call factory with your in-hands date requirement for details.

Samples

There is no charge for samples or catalogs. Please send us your requests via e-mail, fax or online by 2:30 PM EST for your samples to ship that same day. For overnight or expedited delivery, please include your FedEx or UPS account number. If an account number is not provided, we will ship your samples via method of our choice. Please include sample color in your request or a random color will be chosen.

Pre-Production Sample

A pre-production sample request MUST be specified on the PO. After the paper proof is approved, the pre-production sample will be produced. Allow up to 3 days for sample production, unless otherwise notified. There is a $25(d) preproduction fee that is credited towards your order once it is placed.

Setup Charges

All new orders are subject to a $25(d) setup charge which includes a one color imprint. Exact repeat orders have no setup charge. Please note, second color and clip imprint setup charges still apply.

Second Color

Please add $25(d) setup charge for second color imprints and a $0.14(g) running charge per piece.

Clip Imprints

Clip imprints are subject to a $25(d) setup charge and a $0.15(g) running charge per piece per color.

Shipping

Our primary shipper is UPS. If a different method of shipping is requested, please specify on the PO. For any method of shipping, you may provide your carrier and account number to be billed on your account. Please note, there is a $5 fee for third party shipping.

Over/Under Runs

We ship exact quantities as specified on the PO. For custom items and colors, please allow for a 5% over/under run.

Claims

All claims must be submitted in writing within 30 days from receipt of order.

Blank Goods

Blank goods ship within 24 hours of receipt of PO. Please use end quantity pricing.

Unacceptable artwork submissions GMG Pen, Ultra Penworks^TM & adpen^TM has the sole discretion to reject any orders or submissions that contain text or design that could be considered libelous, profane, obscene or defamatory (as established by the Federal Communications Commission), displays or portrays irresponsible use of alcohol and/or other substances, promotes persecution based on race, age, gender, disability or national origin, or contains explicit sexual content or is in any way inappropriate for GMG Pen, Ultra Penworks^TM & adpen^TM production.

You agree not to use GMG Pen, Ultra Penworks^TM & adpen^TM or the services it provides to create any materials or products that are threatening, abusive, unlawful, tortuous, harassing, vulgar, defamatory, obscene, libelous, hateful or racially, ethnically or otherwise objectionable.

Pricing subject to change without prior notice. Imprints used in this website are for illustrative purposes only. They do not represent endorsement of any company or product.