Acknowledgments
All orders are acknowledged via fax or e-mail within 1 business day of receipt.
Virtual Paper Proof
FREE! We do not charge for virtual paper proofs. All orders are subject to proof
approval prior to production. Exact repeat orders are not proofed unless specifically
requested on PO. Please waive proof on rush orders. If a proof is requested on a
rush order, the order will ship out 48 hours from proof approval.
Imprint Color Change
Please call factory for details and availability.
Artwork Instructions
We accept PDF, DOC, JPG, TIF, AI and EPS format. Please specify the PO# in the subject
line. For 2 color imprints, please provide PMS#. We do not charge for PMS color
matches on 2 color imprints.
Send us the logo, high or low resolution, color or grayscale, and we will convert
it to black and white vector art at NO CHARGE. Ad copy will be typeset based on
your specifications. If no typeset requests are specified. We will typeset at our
discretion for best layout.
Cancellations
All cancellations MUST be sent via fax or e-mail and acknowledged by factory. A
cancellation fee will be assessed only in the event work has been performed.
Combination Orders
When 2 or more different styles are selected with the same artwork, only 1 setup
charge will apply. However, the minimum for each style must be the catalog minimum.
If an order is below the minimum quantity required, a Less Than Minimum charge of
$25(d) will be applied for each style below the minimum requirement.
Co-Op Programs
We offer a full range of co-op programs. Please call factory for details.
Pantone Color Matching
Pantone color matching is available to be imprinted on most items in the catalog.
Please provide a PMS # with your purchase order. There is a $12(g) PMS charge. We
cannot guarantee a 100% match. Also, please note that PMS color matches may fluctuate
slightly on repeat orders.
Production Time
Unless otherwise specified by each item, most orders ship within 5 business days
from art approval. We offer 24, 48 & 72 hour RUSH service. Please call factory with
your in-hands date requirement for details.
Samples
There is no charge for samples or catalogs. Please send us your requests via e-mail,
fax or online by 2:30 PM EST for your samples to ship that same day. For overnight
or expedited delivery, please include your FedEx or UPS account number. If an account
number is not provided, we will ship your samples via method of our choice. Please
include sample color in your request or a random color will be chosen.
Pre-Production Sample
A pre-production sample request MUST be specified on the PO. After the paper proof
is approved, the pre-production sample will be produced. Allow up to 3 days for
sample production, unless otherwise notified. There is a $25(d) preproduction fee
that is credited towards your order once it is placed.
Setup Charges
All new orders are subject to a $25(d) setup charge which includes a one color imprint.
Exact repeat orders have no setup charge. Please note, second color and clip imprint
setup charges still apply.
Second Color
Please add $25(d) setup charge for second color imprints and a $0.14(g) running
charge per piece.
Clip Imprints
Clip imprints are subject to a $25(d) setup charge and a $0.15(g) running charge
per piece per color.
Shipping
Our primary shipper is UPS. If a different method of shipping is requested, please
specify on the PO. For any method of shipping, you may provide your carrier and
account number to be billed on your account. Please note, there is a $5 fee for
third party shipping.
Over/Under Runs
We ship exact quantities as specified on the PO. For custom items and colors, please
allow for a 5% over/under run.
Claims
All claims must be submitted in writing within 30 days from receipt of order.
Blank Goods
Blank goods ship within 24 hours of receipt of PO. Please use end quantity pricing.
Unacceptable artwork submissions
GMG Pen, Ultra PenworksTM & adpenTM has the sole discretion to reject any orders or submissions that contain text or design that could be considered libelous, profane,
obscene or defamatory (as established by the Federal Communications Commission), displays or portrays irresponsible use of alcohol and/or other substances,
promotes persecution based on race, age, gender, disability or national origin, or contains explicit sexual content or is in any way inappropriate for GMG Pen, Ultra PenworksTM & adpenTM production.
You agree not to use GMG Pen, Ultra PenworksTM & adpenTM or the services it provides to create any materials or products that are threatening, abusive, unlawful, tortuous, harassing, vulgar, defamatory, obscene, libelous, hateful or racially, ethnically or otherwise objectionable.
Pricing subject to change without prior notice. Imprints used
in this website are for illustrative purposes only. They do not represent endorsement
of any company or product.